Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

If you are looking for troubleshooting help or are wondering how to use our products and services, please contact Customer Care. If you are looking for Best Practices, please visit Best Practices Recording.

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All ideas

Showing 48

Salesforce Integration Features

Customers are demo'd Salesforce integration advantages and features during presale. Post sale the customer has no training available to learn how to use the integration features that were overviewed during the buying process.
Guest over 1 year ago in  2 Accepted

New eLearning for Speech and Text Analytics APIs

We have a three-day ILT for Genesys Cloud API. In addition to the ILT, we have ten supplementary short eLearning courses for the API. These supplementary courses include many features that are not part of the ILT. As Speech and Text Analytics is t...
Hassan Meeran about 2 years ago in  0 Accepted

Genesys Cloud Manager Certification

I am an Education Advisor. I have someone that is considered a business user that wanted to know more about Genesys Cloud so they purchased a learning subscription. Despite having no technical knowledge, they found a lot of the courses informative...
Guest about 1 year ago in  2 Accepted

GC Architect Course Update/Duration

I remember we having a conversation related to extend the duration of this course and add more content.
Debora Gomes over 2 years ago in  2 Accepted

Genesys Cloud CX: Scripting (course update)

Course duration was extended to 2 days, but no new content was added. We have a lot of room for improvements here. Course URL: https://beyond.genesys.com/explore/course/genesys-cloud-scripting
Debora Gomes over 2 years ago in  1 Accepted

Genesys Cloud: WFM Scheduling Enhancements

Q1 2022
Catherine Wozniak over 2 years ago in  0 Accepted

Add notifications in Beyond

It would be very interesting to have the possibility to be notified when new training is available for a specific feature or in a specific language. To avoid missing training sessions....
Aline Szpunar 7 months ago in  0 Accepted

Genesys Multicloud CX: eServices (course update)

Last Update was a long time ago, some components are deprecated but still being mentioned on the training material. Course URL: https://beyond.genesys.com/explore/course/eservices-85-foundation Course URL: https://beyond.genesys.com/explore/course...
Debora Gomes over 2 years ago in  0 Accepted

Outbound ILT Course Update

ILT is due for upgrades, system dependencies will determine if this can be moved on lab wise but not content wise.
James Gordon over 2 years ago in  2 Accepted

Multicloud CX (Azure) - Intelligent Workload Distribution for Supervisors: IWD Manager

No description provided
James Gordon over 2 years ago in  0 Accepted