Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

If you are looking for troubleshooting help or are wondering how to use our products and services, please contact Customer Care. If you are looking for Best Practices, please visit Best Practices Recording.

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Status Declined
Created by Guest
Created on Mar 27, 2024

RELATED IDEAS

Option to set Screen recording percentage in policy

Currently there is option in Recording Management to set maximum number interaction for Screen recording. This does not enable to set Screen recording percentage as per business need. Not all businesses need 100% Screen recording. Some need 10% or 25% as well just for quality purposes. If this option is enabled in Policy then it will help administrators to set Screen recording percentage as per business needs and efficiently manage Genesys cloud storage.

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  • Admin
    Bob Sterner
    Reply
    |     Mar 29, 2024

    Hello! It sounds like this is feedback about a Genesys product instead of feedback about a Genesys Beyond training course / course materials.

    If this is an idea for a Genesys product, you will want to direct that feedback to the Product team. We can help direct you to the right place. For Genesys Cloud CX Product Ideas, visit https://genesyscloud.ideas.aha.io/ideas.

    If this is feedback about a Genesys Beyond training course, please provide more info including which course is affected.

    Have a nice day.