Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

If you are looking for troubleshooting help or are wondering how to use our products and services, please contact Customer Care. If you are looking for Best Practices, please visit Best Practices Recording.

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Status Declined
Created by Robert Cooper
Created on Apr 17, 2024

RELATED IDEAS

Agent Assist - Ability to turn off/on click to copy for Agent Assist


Some operations leaders have stated have the click to copy button on Agent Assist may cause risk for agents copying incorrect/not tailored information to the customer. This idea is to make this button optional to turn on or off.


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  • Admin
    Bob Sterner
    Reply
    |     Apr 19, 2024

    Hello! It sounds like this is feedback about a Genesys product instead of feedback about a Genesys Beyond training course / course materials.

    If this is an idea for a Genesys product, you will want to direct that feedback to the Product team. We can help direct you to the right place. For Genesys Cloud CX Product Ideas, visit https://genesyscloud.ideas.aha.io/ideas.

    If this is feedback about a Genesys Beyond training course, please provide more info including which course is affected.

    Have a nice day.