Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

If you are looking for troubleshooting help or are wondering how to use our products and services, please contact Customer Care. If you are looking for Best Practices, please visit Best Practices Recording.

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Showing 264 of 264

Genesys Cloud: Development and Learning - Preview, Duplicate, Archive and Unarchive Modules

Roadmap TBD
Catherine Wozniak over 2 years ago in  0 Accepted

Development and Learning - Module Completion Synchronization

TBD
Catherine Wozniak over 2 years ago in  0 Accepted

Development and Learning - Learning Catalog

Roadmap 2022
Catherine Wozniak over 2 years ago in  0 Accepted

Development and Learning - Module Tags for Grouping / Organization

Roadmap 2022
Catherine Wozniak over 2 years ago in  0 Accepted

Development and Learning - Assign Learning from Agent Profile Card

Roadmap 2022
Catherine Wozniak over 2 years ago in  0 Accepted

Development and Learning - Reset, Re-Assign and Delete Modules

Roadmap 2022
Catherine Wozniak over 2 years ago in  0 Accepted

Genesys Cloud: Reporting and Analytics

This course will be looked at if Multicloud cannot be worked on in Q3 in the list of priorities
Kristen Abernathy almost 3 years ago in  0 Accepted

How to combine inbound, common modules, secure and In-Queue flows and how to exchange parameters between them

It took me a while to understand how to combine the use of the several different type of flows and the "disadvantage" of using common modules and making a modification in them, causing the need to republish all flows that use the common modules. A...
Guest over 1 year ago in  3 Accepted

Video sessions on how to instal archy

I installed Archy on my work laptop, but it was a pain to get it to work. It would be great to have a list of applications to download prior to the installation process and to have a step-by-step video to guide you through. It's also important to ...
Guest over 1 year ago in  3 Accepted

Creat Overlays

I would like to be able to help the system create even more accurate forecast figures by being able to enter whether the unexpected volume is realistic or not. This could be, for example, in the case of a system failure, where I tell the system o...
Guest over 1 year ago in  3 Declined