Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

If you are looking for troubleshooting help or are wondering how to use our products and services, please contact Customer Care. If you are looking for Best Practices, please visit Best Practices Recording.

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Showing 271 of 271

Genesys Cloud: Development and Learning - Add modules to WEM Upgrade Add On Q4)

Roadmap Q4
Catherine Wozniak almost 3 years ago in  0 Accepted

Genesys Cloud: Development and Learning - External Content - Experience Store (Learning Records Store) / xAPI

Roadmap 2022
Catherine Wozniak almost 3 years ago in  0 Accepted

Genesys Cloud: Development and Learning - External Content - Integration with External LMS (Beyond /Docebo)

Roadmap 2022
Catherine Wozniak almost 3 years ago in  0 Accepted

Genesys Cloud: Development and Learning - Preview, Duplicate, Archive and Unarchive Modules

Roadmap TBD
Catherine Wozniak almost 3 years ago in  0 Accepted

Development and Learning - Module Completion Synchronization

TBD
Catherine Wozniak almost 3 years ago in  0 Accepted

Development and Learning - Learning Catalog

Roadmap 2022
Catherine Wozniak almost 3 years ago in  0 Accepted

Development and Learning - Module Tags for Grouping / Organization

Roadmap 2022
Catherine Wozniak almost 3 years ago in  0 Accepted

Development and Learning - Assign Learning from Agent Profile Card

Roadmap 2022
Catherine Wozniak almost 3 years ago in  0 Accepted

Development and Learning - Reset, Re-Assign and Delete Modules

Roadmap 2022
Catherine Wozniak almost 3 years ago in  0 Accepted

Genesys Cloud: Reporting and Analytics

This course will be looked at if Multicloud cannot be worked on in Q3 in the list of priorities
Kristen Abernathy almost 3 years ago in  0 Accepted