Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

If you are looking for troubleshooting help or are wondering how to use our products and services, please contact Customer Care. If you are looking for Best Practices, please visit Best Practices Recording.

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Showing 271 of 271

Hide admin tab for agent profiles -

In order for agents not to make modifications or be able to see configuration parameters, it is intended that the top panel tabs be configurable. For example, the tab "admin" can't be hidden without exclouding certain permissions like "messaging&g...
Anibal Crova 1 day ago in  0 Submitted

Hide admin tab for agent profiles

In order for agents not to make modifications or be able to see configuration parameters, it is intended that the top panel tabs be configurable. For example, the tab "admin" can't be hidden without exclouding certain permissions like "messaging&g...
Gonzalo Ciancio 2 days ago in  1 Submitted

Visual character counter in web messaging

I was wondering if there was a way we could visual show how many characters the customers have typed in the chat field. We have a few validations that only allow a user to enter a specific number of characters and it would be nice to let them know...
Guest 8 days ago in  1 Declined

SALES SERVICE INVOICE REVERSAL

Dear Sir, Sales Service Invoice is there but there is no reversal please check it and solve this issue Thanks & Regards Shreekant Singh 9304523826 For Siddharth Enterprises
Guest 10 days ago in  1 Declined

Remove the user requirement from the /api/v2/voicemail/messages/{messageId}/media endpoing

We want to use this endpoint to transcribe queue voicemails, and append the transcription back as participant data that can be returned in an agent script. You do not currently offer queued voicemail transcription (or any voicemail transcription i...
Aaron Lael 11 days ago in  1 Declined

Wrap-up Notes in Genesys Interaction Report

Wrap up Notes in the Genesys Interaction Report shows result as Yes/No. Can the result in the report be changed from Yes/No to show the actual notes left by the agent in the Call Log when wrapping up the call?
Guest 13 days ago in  1 Declined

Remove time restriction on Schedule call back

Schedule call back is currently limited to a maximum of 30 days in advance. Can the time restriction be removed or extended to 12 months in advance?
Guest 13 days ago in  1 Declined

Survey and NPS report without going individually into each conversation ID

A performance view that shows the actually answer to survey and NPS score without going individually into each conversation ID to view customer feedback from the survey . To include or filter on promotors , detractors and neutrals .
Guest 19 days ago in  1 Declined

method to prevent agents' status change to "offline" due to "human issue"

when agents change their status to "meal break" or "lunch break", and then lock or close their laptops, their status automatically changes to offline. When they unlock or open their laptops and change their status back to available, the break time...
Guest 23 days ago in  1 Declined

Message Alert before we delete an evaluation.

Can we make an enhancement to add a yes/no confirmation message asking, "Are you sure you want to delete the evaluation?" before the system deletes the evaluation?
Guest 25 days ago in  1 Declined