Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

If you are looking for troubleshooting help or are wondering how to use our products and services, please contact Customer Care. If you are looking for Best Practices, please visit Best Practices Recording.

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Showing 264 of 264

Consult a datatable from a condition in Outbound Rules Management

Allowing creation of outbound campaign rules, where the condition type will a data table. Currently it can be done through a data action, but there is a limit of only 2 data action queries.
Guest 4 months ago in  1 Declined

Capability to Export Phones

Currently there is only an option to import phones under Telephony -> Phone Management -> Phones. It would be very helpful to have the ability to export all Phones with their details so that audits can be able to be performed. It would also ...
Matthew Thacker 2 months ago in  2 Declined

External contact should not shared with the org

Often a Genesys org might have multiple teams and it does not benefit for them to have one external contact list as each team has a different set of contacts. Hence request is to have external contacts specific to different teams within the same org
Debo Sarker 23 days ago in  1 Declined

Export evaluator comments field in agent evaluation detail view report.

My customer/QA Admin would like to export evaluator comment field on each interaction of agents evaluation. such as comments about tickets information of that conversation or take note something for improvement service quality relate with evaluati...
Nitipoom Tangsuksabaidee about 2 months ago in  1 Declined

Can multiparty conference be implemented in Genesys Embedded framework?

Can multiparty conference be implemented in Genesys Embedded framework? Genesys full client has multiparty conference for up to 15 members. Can we utilize the same functionality in embedded framework to increase the number of participants in confe...
deepti n 3 months ago in  3 Declined

increase email´s transcript size 1Mb

At the moment transcripts for emails that are up to 1MB in size. However, lots of customer exceed in their interacionts this 1Mb. Please increase this limit. https://help.mypurecloud.com/articles/limitations-with-a-digital-transcript/ Many thanks
David Valbuena 4 months ago in  2 Declined

Add new Option to Maximum Consecutive Days

Currently on the platform we have Set up the work plan’s configuration, where it is possible to specify the "Maximum Consecutive Working Days". However, it is only valid when looking at a closed week, starting for example on a Saturday and ending ...
Guest 29 days ago in  1 Declined

Add TAB Under "People & Permissions / People" to export all currently configured people.

Add TAB Under "People" to export all currently configured persons. Currently there is only an option to "Add Person" or ""Bulk Import".
Guest 5 months ago in  1 Declined

Notifications for agent comments on evaluations

We would like to see a notification for evaluators when an agent adds comments on an evaluation. Currently the only way to see these is the Performance > Agents > Evaluations view and the column 'agent comments'. It would be very helpful for...
Guest 17 days ago in  1 Declined

Roles to Restrict the action related to "Action to Perform" for QA Administrator.

QA Admin may not be the right person to decide Call Recording parameters in some Organization, which will be decided by the IT Administrator. The current Role of QA admin has an option to edit everything related to the policy not restricted to the...
Guest 5 months ago in  1 Declined