Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

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Showing 264 of 264

Can we have an additional functionality in the disconnect button that disconnects the call and transfers the call to the survey in the Embedded framework?

This is specific to embedded framework Customer has this requirement where they need the disconnect button in the embedded framework have an additional feature that it disconnects the agent call and trnasfers this call to the survey, so customer c...
deepti n 3 months ago in  3 Declined

Filter people by Work Teams

Customers need the ability to filter users (People) by work teams to assign skills and queues. You can do it by Groups and Reports To, but not Work Teams. Customers use Work Teams more for WFM, so having the ability to assign skills and queues in ...
Guest 3 months ago in  2 Declined

View By Year Time Off Requests

Hi, Would it be possible to add "View By Year" within time off requests in workforce management? This would allow an easier export by the year rather than individual users or monthly. Thanks, Blair
Blair Ferris 18 days ago in  1 Declined

Post Call Survey

We want to request the ability to trigger a Post Call Survey to the caller at the end of a voice call. The survey should be triggered when an agent ends a call and this should be configurable. The call, once terminated by the agent, can be transfe...
Omkar Kinikar about 1 year ago in  1 Declined

Skill Profile

Our company uses skills extensively. It is not uncommon to have 40 skills in some of our more centralized queues. It would be great if we could assign a skill profile vs. having to look up 40 skills. It could work along the same line as the Work T...
Lisa Cummings 4 months ago in  1 Declined

Component to programatically operate on an input

I would like to have a component that can operate an input progamatically i.e. Python, Node then have the output come out the other end. Sample use cases:Input -> A base 64 encoded stringDecode the stringOutput -> The decoded string Input -&...
Guest 22 days ago in  1 Declined

Add Multiple Divisions to Status to allow cross use of same Status

Be able to create / adjust status's and add them to Multiple divisions or ALL Divisions like you can in the Roles/Permissions for user accounts. This will help keep same status's across divisions. Example: Busy - Team Meeting - that would only be ...
Aaron Montanari 2 months ago in  2 Declined

Secondary Statuses shown in order entered in Admin interface

Issue: The order of secondary statuses to select for a user are always presented in Alphabetic order. And not at the order entered in Admin -> Organization Settings -> Status Management Result: If you have many secondary statuses and the mos...
Albert-Jan Scholtalbers 4 months ago in  1 Declined

Segment Duration within Interactions

Hi, would it be possible to add segment duration within interactions so we can see a breakdown per interaction duration instead of the accumulating time of conversation duration. Thanks
Blair Ferris 22 days ago in  1 Declined

Ability to have customize status within the same org

Within same org, all teams might not have the need to have the same primary and secondary statuses. Hence, please allow different teams to be able to have different primary & secondary statuses.
Debo Sarker 23 days ago in  1 Declined