Welcome to the Genesys Beyond Ideas Lab! .

This is separate from the Genesys Cloud Ideas lab which can be found Here for product related feature ideas. The Genesys Beyond Ideas Lab is only for Genesys Beyond training ideas and feedback on any product related requests will be rejected here.

We encourage you to participate by voting on, commenting on, and creating new ideas. Popular ideas with high vote and comment activity will be evaluated by the Genesys Beyond Product Management team and an update will be posted. Community feedback will play a key role in which ideas are accepted by the team; however, not all submitted ideas will be delivered. Please note that this portal is for Genesys Beyond training ideas and feedback. If you have Genesys product-related feedback, please visit the Genesys Cloud Product Ideas Portal.

If you are looking for troubleshooting help or are wondering how to use our products and services, please contact Customer Care. If you are looking for Best Practices, please visit Best Practices Recording.

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Showing 264 of 264

way wrap codes work

From our customer Lynne: It would be great if you got a ding to remind you that you didn’t choose one, rather than getting the ding and it is too late!
Debo Sarker 23 days ago in  1 Declined

The background of Dashboards are always black in colour

Ability to modify background for dashboards to other colour palette like white will be helpful, if we were to use dashboard stats for executive reporting and will save printer ink (if a printout is taken)
Debo Sarker 23 days ago in  1 Declined

real time call waiting on Dashboard widget

Currently in Dashboard, Genesys only displays call waiting time after the status of the call has changed from waiting to answered Real time Call waiting stats are available in Queue perfomance However, this information is not realtime within the d...
Debo Sarker 23 days ago in  1 Declined

Dark Theme in Architect

Hello, Due to the latest update in Architect UI, the white background that covers the whole screen is not comfortable at all. Therefore, there is a need of option to select dark theme in Architect environment as it is already exists in Genesys Dev...
Guest 8 months ago in  1 Declined

The volume slider for incoming alerts when on call does not function as it is supposed to.

The volume slider for incoming alerts when on call does not function as it is supposed to. The volume slider for incoming alerts when on call does not function as it is supposed to. The root of the issue we are trying to resolve is that there seem...
deepti n 5 months ago in  1 Declined

Consolidated wrapup report

Provide Wrap-up Code reporting in a consolidated report. Data to include: 1) Date of wrap-up code submission 2) Name of User submitting wrap-up code 3) Queue wrap-up code was submitted on 4) Wrap-up code name 5) Count of wrap-up codes submitted Cu...
Guest 3 months ago in  1 Declined

Allow transcription to be set at the Policy level for Contact Centers to have more control on which calls to be transcribed.

Currently voice Transcription can be enabled/disabled at the Queue level which transcribes all the interactions entering that queue, and the challenge that comes with this is we have no control on restricting the transcription of the interactions ...
Guest 7 months ago in  1 Declined

_delete_

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Guest 9 months ago in  1 Declined

delete inqueue button

hello team, one of our customers is asking us the possibility of generate a permission that help us to delete the inqueue button from the view of our agents, in order to avoid that them can remove from the queue by themselves.
Guest 12 months ago in  1 Declined

Ability to continuously listen to a specific agent without taking action between the agents calls

Ability to continuously listen to a specific agent without taking action between the agents calls. Able to monitor an agent for coaching and training purposes continuously without taking action to start listening with each new call.... instead str...
Guest 4 months ago in  1 Declined